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Managing Expectations in the Org

11 Apr 2011
In Cairo for a week of client research, workshops and keynotes – its good to be back in this great country – my fourth visit …
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Rest House

05 Apr 2011
In: Cultural Norms, Shenyang
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Where can you go to rest? What are you options in Paris, London, Madrid, New York, Tokyo or, Shenyang – pictured? Pockets of physical and …
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Presentation Secrets of a Tiger Mother

22 Mar 2011
In: Cultural Norms, Shenyang
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The Chinese airport read is dominated by Jack Ma and other hands-on leaders of the business world. The presentation secrets of Steve Jobs? Sure …
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Passing Through

08 Feb 2011
In: Istanbul, Today's Office
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A 12 hour stopover in Istanbul, enough time to crash in the soulless, windowless hotel, crank out emails.
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Chinese New Year

The biggest human migration on the planet – families returning home for Chinese New Year, is about to kick-off. Airport overflow. Plenty of rabbit on the …
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Mapping the Journey

17 Nov 2010
In: Cultural Norms, Shinagawa
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The journey from Shinagawa to Kansai Airport includes Shinkansen and local trains- with the serving staff laying out the tickets to explain each leg of …
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Reflections Whilst You Wait

08 Oct 2010
In: Design Inspiration, San Francisco
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A feature of San Francisco airport – clear mirrors that face the waiting queues pick up on something that architects have known for a while …
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Contexts of Use

Something that raises nary a smile from travelers passing through Narita airport, yet immediately familiar to anyone whose lived in a Japan where nets are …
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Bathroom, Unintentional

03 Sep 2010
In: Design Inspiration, Dubai
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How do you support user who need two hands free, who will increasingly be carrying laptops/tablets objects – without increasing the risk of them leaving …
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Today’s Office: Layered Security

30 Aug 2010
In: Kabul, Today's Office
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The great thing about layered airport security is that you get to meet the same people over and over and over. Today I get to …
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