Ambient Service Expectations
27 Feb 2010
“Be Quiet.”
Really.
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The red-background-gold-text welcome mat is a regular feature of many shops and restaurants in China – and in many respects has become cultural norm. What …
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Motivations for Notating Currency
27 Feb 2010
Punters of this Tokyo camera store are handed a notated coin for this scratch-off lottery card. For any given context – whether ownership needs to …
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Guides for Where To Queue
27 Feb 2010
For a bank, Yooga.
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One of the slides from the recent Behind the Scenes event showed one of Chongqing participants (above) seemingly in a moment of domestic bliss – …
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One of the metrics for a successful field study is unsurprisingly, ensuring everyone returns home safely. For our recent Accra field study this was, alas, …
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