Delivered a short opening session to tech@state here in DC sharing the stage with many pioneers and bright-minds in the mobile money space. Video’s of …



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Ssiiiihht: that’s the sound that a consumer makes when she buys a spare phone/laptop charger – the sharp intake of breathe that comes from …
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A flat packed box with sticky interior walls.
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A heads-up for Shanghai based folks – I’ll be giving a talk titled Global Insights from Design Research (透视设计调研) with design studio colleague Leizhong Zhang, …
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Simple and effective feedback loop for ATM transactions with a text message – the speed of delivery means that the text message confirming the withdrawal …
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Spent an hour this morning in the basement of my hard drive looking through the archives for photos related to mobile money service use for …
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Talk about design and branding opportunities.
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From Tokyo to Los Angeles to London – there’s nothing like a late night blast through the city to tear up the cobwebs, stretch the …
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Signs that work back to front, front to back.
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A subtle difference between Japanese and Chinese independent cafes: in Japan when extras such as cream or syrup are brought to the table they are …
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