The proximity of faith related icons to the money in this Dharavi chai-house – every time a transactions is completed the owner brushes the religious …
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Mobile Banking? Personal Banking
08 Apr 2010
For those of you exploring the intersection of design and micro-finance I’ve started guest-blogging at the World Bank/CGAP – the first short post on the …
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The contexts in which we present cards, and the likelihood of those cards beings considered defect and by whom? How defect or otherwise suspect cards …
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My first was a beat up, lime green 1968 Chrysler Newport bought for $390 from a used car dealer in Sante Fe – my …
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The Transparency of Worthiness
29 Mar 2010
Straight out of college I spent 6 months signing on for unemployment benefit – breathing space before entering the job market. In the intervening years …
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Brands at the Point of Transaction
17 Mar 2010
Credit card brands appearing directly on this Beverly Hills parking meter.
Most of us will have grown used to parking meters being an everyday part of …
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The extent to which brands wish to project (life style orientated) contexts of use.
The actual contexts in which those brands are used.
The degree to which …
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Ambient Service Expectations
27 Feb 2010
Regulators it seems, have a sense of humour – here in Meeting Room E at the Federal Reserve a gentle chuckle ripples around the room …
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A day in DC hosted by the Federal Reserve Board of Governors – surrounded by regulators, a smattering of financial industry folks and consumer advocacy …
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