Interested in how the design of the security checkpoint at Hongqiao airport supports communication and support between members of different teams. It’s all very service …
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The bludgeoning that is a solid travel schedule is somewhat dulled by access to airport lounges, each with their own take on what passengers want …
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If there’s one thing that is likely to raise the stress levels of the think-you’ve-seen-it-all-before business traveler it’s the taxi from the airport to the …
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Arrive into Kazakhstan’s Almaty airport – the muscle who tried to take the back seat didn’t contradict its reputation for a drop-you-at-the-edge-of-town and squeeze-you-for-payment hustle. …
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This kiosk’s strategy to sell the book on the promise of buying in back at a later date involves a fair amount of bait and …
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A digital sign capable of displaying text in any font or layout. What are the motivations for copying previous, analog sign designs? To what extent …
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Touch points from a long, long day: the 5am cashier in Chicago O’Hare with a world weary ‘how are you today?’; cruising across a rush …
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Sitting in the ANA lounge with half an hour to boarding, everything of value is either packed into hand luggage or perched on the seat …
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Today’s who-does-what guessing game is more interesting than usual.- with the the transient population of Dubai Airport’s terminal 2 reflecting the geo-politico-cultural spread of its …
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