A member of the ground crew (left of picture) stands with head bowed, apologising to passengers for technical delays. For every culture and/or industry: whether customers expect an apology; whether it is forthcoming; the form it takes; and the effects of that acknowledgment of [guilt] from calls for compensation to soothed anger.

After an earlier canceled flight, manage to narrowly avoid an extra day on the island. Back in Tokyo in time for izakayas.