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Posts Tagged ‘service design’

Service Detail

28 Sep 2011
In: Cultural Norms, New York
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Laundry Lists

24 Sep 2010
In: Almaty, Design Inspiration
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The hotel laundry form – a format that is as uniform as the business hotels that supply them. The guest lists the number of items …
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Feedback Loops

29 Jul 2010
Simple and effective feedback loop for ATM transactions with a text message – the speed of delivery means that the text message confirming the withdrawal …
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Umbrella Positioning

17 Mar 2010
In: Cultural Norms, Shibuya
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Glued to the service counter in JR Railways Shibuya – to position the umbrella whilst the customer’s hands are otherwise engaged.
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Designing Services for Financial Inclusion

29 Oct 2009
In: Kabul
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For those of you who are interested in designing services for financial inclusion – a short interview with the hosts of the Mobile Money Transfer …
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The Crowd That Lingers

26 May 2008
Take the Keio Exit out of Shibuya Station and hang a sharp left and you’ll soon come across a crowd of spectators watching the monotonously …
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Posterbaiting

26 May 2008
In: Future Perfect, Sangenjaya
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Posters for local politicians on this Sangenjaya – look carefully at the face of the third poster to see it has been gently vandalised. In many …
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Newspaper Display Norms

03 May 2008
In: Cultural Norms, Shinagawa
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The extreme battle for space on this Shinagawa station convenience store dictates that newspapers are either folded and stacked vertically or, in the case of …
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Moral Authority

16 Apr 2008
In: Cultural Norms, Dubai
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Unclaimed (or spare) shoes outside this Bur Dubai mosque. Looking at the infrastructure and objects around your neighbourhood – what is free to take, what can …
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Service/Gender Differentiation Costs

15 Nov 2007
In: Accra, Cultural Norms
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The financial cost for men and women using this Accra WC are listed as 500 Ghana cedis (about 3 Euro cents) to use the urinal …
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