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Personalised Apology in a Group Context

Yakushima: personalised apology for delayed passengers
 

A member of the ground crew (left of picture) stands with head bowed, apologising to passengers for technical delays. For every culture and/or industry: whether customers expect an apology; whether it is forthcoming; the form it takes; and the effects of that acknowledgment of [guilt] from calls for compensation to soothed anger.

After an earlier canceled flight, manage to narrowly avoid an extra day on the island. Back in Tokyo in time for izakayas.